Cessna Operates Its Largest Citation Service Center in Wichita, KS
Cessna in Wichita, KS
Cessna has produced more than 4,000 Citation business jets since its prototype flew in 1969.
You’d expect a city of Wichita’s stature in the aviation industry to have plenty of aircraft manufacturing and service capacity‚ but few can imagine the size of Cessna’s Citation Service Center‚ a 477‚000-square-foot behemoth that can fit 100 of these slick business jets inside it.
“It’s longer than the Empire State Building is tall‚” said Pia Bergqvist‚ manager of media relations & editorial services for Cessna Aircraft Company. Cessna operates a total of 10 service centers‚ with nine of them in the U.S. and the 10th in Paris. Yet‚ the Wichita facility is by far the largest‚ befitting its location at the company’s hub.
“Our objective is to provide value‚ dependability and an exceptional customer experience through delivery of quality service‚” the company says. “That includes on-time delivery‚ careful handling‚ fast response‚ fair treatment‚ no surprises‚ work done right the first time‚ and personalized service.”
Once the company issues an airworthiness certificate for a particular Citation‚ the service center provides comprehensive maintenance‚ inspection‚ modification services and spare parts support. Most customers bring their own aircraft in for these services and often stay in Wichita during the entire time the aircraft is in for service. With the added convenience of a FlightSafety International learning center located at the airport‚ customers may fulfill recurring training requirements during their stay.