You’d expect a city of Wichita’s stature in the aviation industry to have plenty of aircraft manufacturing and service capacity‚ but few can imagine the size of Cessna’s Citation Service Center‚ a 477‚000-square-foot behemoth that can fit 100 of these slick business jets inside it.

“It’s longer than the Empire State Building is tall‚” said Pia Bergqvist‚ manager of media relations & editorial services for Cessna Aircraft Company. Cessna operates a total of 10 service centers‚ with nine of them in the U.S. and the 10th in Paris. Yet‚ the Wichita facility is by far the largest‚ befitting its location at the company’s hub.

“Our objective is to provide value‚ dependability and an exceptional customer experience through delivery of quality service‚” the company says. “That includes on-time delivery‚ careful handling‚ fast response‚ fair treatment‚ no surprises‚ work done right the first time‚ and personalized service.”

Once the company issues an airworthiness certificate for a particular Citation‚ the service center provides comprehensive maintenance‚ inspection‚ modification services and spare parts support. Most customers bring their own aircraft in for these services and often stay in Wichita during the entire time the aircraft is in for service. With the added convenience of a FlightSafety International learning center located at the airport‚ customers may fulfill recurring training requirements during their stay.

While the company won’t name its customers due to its privacy policy‚ locals say that on some occasions‚ celebrities are among those bringing their planes to the Wichita Service Center. So if you happen to recognize a superstar from the silver screen or professional sports around town‚ chances are they are here for service work on their Citations.